Frequently Asked Questions - Children and Newborn Photography Backdrops.
We are so excited to work with you! Here is a list of Frequently Asked Questions!
What is your return policy?
All sales are final. If your order is damaged or printed wrong, we are happy to replace it. But you MUST notify us within 5 days that there is a problem. We will ask that the original order be returned to us (we will reimburse you for USPS postage). If you do not notify us within 5 days, we cannot accept your return. If you change your mind about your purchase, we do not offer returns for this reason.
We often offer sales and promotions. Discounts are only available on items that are listed in the discount. Discount codes cannot be combined with already discounted items. Discount codes are only good for the period listed on the sale.
Do you do custom designs?
We are happy to chat about any designs that you have in mind. Please note that if you do enlist us to make your idea come to life, that there isn't any royalty paid to you or fees for your ideas. We have copyright of any designs that we create for you from scratch, and a lot of time is invested in something like this. We cannot give you exclusivity or assign you any rights to a design where you have given us a design "idea" or inspiration. We cannot guarantee that we can create your vision, but if we can take on the challenge we will let you know.
What are shipping charges?
USPS First Class Mail within the US Pricing for Fabric Backdrops is $12.95 for the first backdrop and $5.00 each additional backdrop. Orders of over $500.00 receive FREE USPS shipping! Subtotal must reach $500.00 after any discounts, AND before tax and shipping.
Can I cancel an order after I place it?
Once orders are placed, they cannot be cancelled, as we send them off to print right away. Sorry!
When will I receive my order?
Our normal turnaround time for VINYL backdrops is 5-7 business days from the time you place your order. Turnaround time for FABRIC is approximately 3-4 weeks. We place orders once a week on MONDAYS at 5pm Pacific time only. During the holidays, that time may be slightly longer, so keep that in mind when ordering.
Can I rush my backdrop and receive it faster than the times listed above?
Yes, there is a $60.00 rush fee, plus any additional shipping fees. Contact us in advance to order the rush.
How can I get free shipping on my order?
Any orders over $500.00 (prior to shipping/tax AND after any discounts) qualify for free UPS Ground shipping. This can be any combination of fabric drops and/or rubber mat floor drops.
Do you ship Internationally?
At this time, we are shipping within the US only. We are working on changes to the website to allow shipping to Canada shortly. We are not shipping Internationally at this point.
Are all your drops horizontal?
YES, unless you are ordering a square crop (5x5 floor drops or 8x8 fabric drops).
How to USE AND CARE for your backdrops:
Fabric Backdrops - they are meant to last for many years in your studio! Our fabric drops are machine washable - but be sure to use cold water and dry on delicate cycle of tumble dry on low. You may have slight wrinkles in your drop upon receipt, or after your drop being folded for storage. Its super easy to get any slight wrinkles out - just toss the drop in the dryer on low for 5-10 minutes, or use a steamer! Do not dry clean your drop or iron it!
Hanging Fabric Backdrops - our fabric drops can be hung from a backdrop stand with clamps. Or pinned to a wall. Or with a magnet system (more on this soon!).
PLEASE CONTACT US at firstname.lastname@example.org if you have any questions!